Frequently Asked Questions:

  • What happens when my child develops symptoms of illness while in care?

    If your child develops symptoms while in care, you will be asked to pick them up as soon as possible. They will be required to isolate for 10 days or return to care with a negative COVID test without symptoms.

  • Are parents allowed in the centre?

    As of right now, we have a no guest policy in the building. All communication with parents can be done through a phone call, zoom call, or conversation while outdoors.

  • What are your staff qualifications?

    Most of our Red Apple staff are Registered Early Childhood Educators and a few Early Childhood Assistants. All of our staff are CPR and First Aid certified along with cleared vulnerable sector checks.

  • What kind of security do you have?

    To enter the building you must ring a doorbell that has a visual camera and speakerphone. Due to COVID policy, we meet you at the door for drop-off and pick.

  • How many meals or snacks do you provide per day?

    We provide a morning snack, hot lunch, an afternoon snack, and a late snack at 5:00 if children are still in care. All meals are provided by our catering company Real Food for Real Kids.

  • What are your hours of operation?

    Due to our enhanced cleaning protocols, we have reduced our hours from 7:30-6:00 to 8:00-5:30 pm. This is to ensure that all surfaces are thoroughly disinfected before the children’s arrival and at the end of the day. Cleaning of all high touched surfaces is also done throughout the day as needed.

  • Are children required to wear masks?

    Kindergarten School-aged children are required to wear masks while in care. Children under the age of two are not required however it is the parent’s preference if they would like their child to be masked.

  • How do you mitigate the spread of germs through the day?

    Cleaning is done throughout the day from sanitizing high-touch surfaces and disinfecting toys after each use. Enhanced cleaning is also done prior to accepting children in the morning and at the end of the day.

  • What do I need for my child to start?

    Before your child’s first day. We require you to watch a webinar that gives an overview of what to expect during COVID times. There will be forms that need to be completed along with submitting a copy of your child’s most recent immunization record.

  • Does my child need to be potty trained before starting Preschool?

    No, each child develops differently from one another and it is not a requirement for them to start preschool(2.5-4yrs). Once in our care, we work through potty training in our program where we take the children’s cues and enhance their confidence and toilet readiness.

  • Can I have a tour of the classroom?

    Due to our COVID policies, visitors are not currently allowed in the building but you can book a tour through ZOOM to view the classroom, meet the teachers and ask any questions you may have before starting.

  • Are you closed on STAT holidays?

    Yes, we are closed on stat holidays

  • Do you charge parent daily fees for when a child is on vacation or sick?

    Yes, we change fees.  If child is on vacation or home due to illness, fees are still charged as the center is still incurring expenses during those absent days.